Refund policy template

This is a free, complete sample refund policy for digital products (downloads, licences) and app subscriptions. Copy it as plain text and replace every [[FIELD]].

Plainly: our paid template pack does not include a refund policy template. This page is a free standalone sample, and the sample SaaS terms only have a short refund clause that points to a policy like this one.

Before you copy it

Pick terms you will actually honour. A policy you do not follow can create problems with your buyers and your payment platform.
If you sell through a marketplace, app store or payment platform, read its current refund rules first. Your policy must not contradict them, and some platforms handle refunds themselves.
Consumer law can give buyers refund or withdrawal rights that you cannot remove. In the EU, the Your Europe page on returns and guarantees is a starting point, including the rules for digital content. For the US, see the FTC consumer information site. Rules differ by country and state.
Show the policy before checkout and link it from your terms.

Sample refund policy

Refund Policy for [[PRODUCT_NAME]]

Last updated: [[DATE]]

1. Who this covers

This policy applies to purchases of [[PRODUCT_NAME]] from [[LEGAL_NAME]] made at [[URL]]. If you bought through [[PLATFORM_NAME, for example an app store or marketplace]], that platform's refund rules also apply and you may need to request the refund through it.

2. One-time digital purchases

You may request a refund within [[REFUND_WINDOW_DAYS]] days of purchase if [[ONE_TIME_CONDITIONS, for example the product does not work as described and we cannot fix it, or you have not downloaded it]]. After that period we do not offer refunds for one-time purchases, except where the law requires it.

3. Subscriptions

Subscriptions renew automatically every [[BILLING_PERIOD]] until you cancel. You can cancel at any time [[HOW_TO_CANCEL]]; cancellation takes effect at the end of the current billing period and you keep access until then.
- First payment: you may request a refund within [[FIRST_PAYMENT_WINDOW_DAYS]] days of your first payment.
- Renewals: [[RENEWAL_REFUND_RULE, for example refunds are available within X days of a renewal charge if you have not used the service in that period]].
- We do not give partial refunds for unused time in a billing period unless [[PARTIAL_REFUND_EXCEPTION, or write "the law requires it"]].

4. When we may refuse a refund

We may decline a request that falls outside this policy, or where we find [[ABUSE_CONDITIONS, for example repeated refund requests for the same product, or a breach of our terms]].

5. Statutory rights

Nothing in this policy limits any refund, withdrawal, cancellation or guarantee rights that the law gives you as a consumer. [[LOCAL_RIGHTS_NOTE, for example a note on the right of withdrawal for buyers in your region, or write "none"]]

6. How to ask for a refund

Write to [[REFUND_CONTACT]] from the email address you used to buy, and include your order number [[ORDER_REFERENCE]]. We will reply within [[REPLY_DAYS]] business days.

7. How refunds are paid

Approved refunds go back to the original payment method through [[PAYMENT_PROVIDER]]. They usually appear within [[PAYOUT_DAYS]] business days, depending on your bank or card issuer. Taxes charged on the purchase are refunded with it. [[FEES_NOTE, for example whether any payment fees are retained]]

8. Charge disputes

Please contact us before opening a dispute with your bank, so we can fix the problem faster.

9. Changes

We may update this policy. The version in force when you bought applies to that purchase.

Fill-in checklist

Set the refund window in days and check it matches your checkout page and your platform.
Separate one-time purchases from subscriptions and say which rule applies to each.
Say exactly how a buyer cancels and who they write to.
Decide what happens to access and licences after a refund.
Check the consumer rights that apply where your buyers live, and ask a qualified lawyer if you are unsure.

The full editable pack (7 templates in Markdown, PDF and HTML) is being prepared. It contains privacy policies, SaaS terms and a cookie notice, not this refund policy.